IELTS Online: cancellations and refunds policy
If your plans change or you face an unexpected situation, you may need to cancel or transfer your IELTS Online test date. Read on for more information on our cancellation and transfer policy.
IELTS Online test cancellations
Overview
You can cancel your IELTS Online test registration at any time before taking your test. Refund terms depend on the circumstances of the cancellation. We will not charge an administration fee for cancellations.
Test cancelled with no refund
We will cancel the test or test component without a refund or a test result in the following scenarios:
The test taker:
- 1.1 Cancels their test or requests a transfer less than 72 hours before the first test component.
- 1.2 Cancels their test or requests a transfer between the first and second component.
- 1.3 Does not attend the test as scheduled.
- 1.4 Abandons the test or leaves the test room without permission while the test is in progress.
- 1.5 Commits or attempts to commit malpractice, i.e. any kind of cheating.
- 1.6 Fails in-room security checks using computer camera and/or handheld device.
- 1.7 Fails ID verification checks on test day.
- 1.8 Experiences internet connectivity issues that cause test abandonment or cancellation.
- 1.9 Refuses to give their consent for audio/video recording to take place.
At our discretion:
1.10 A test may be cancelled, and the test taker may be ineligible for a refund should they fail to comply with the conditions listed in Terms and Conditions Section 6. Test Day Arrangements and Behaviours.
Provisions 1.1 – 1.4 may be waived and a refund issued if the test taker provides a doctor’s note or certificate within 72 hours of the incident. We will evaluate each case on its merits, and our decision will be final.
Test cancelled and refund issued
We will cancel the test and issue a refund in the following circumstances:
1.1 Test taker cancels their test or requests a transfer more than 72 hours before the first test component.
1.2 We cancelled the test for whatever reason.
If consumer protection law where you have registered to take your IELTS Online test offers you more favourable cancellation and transfer rights, then local laws will apply.
IELTS Online test transfers
If you need to change your test date, you must do so more than 72 hours before the first test component. You can only transfer your booking once.
You should select a new test date, where available, within three months of your original test date. If your preferred test date is more than three months after your original test date, your transfer will be treated as a cancellation.
