Terms of use

Find key information about using this website, including our terms and conditions, accessibility approach, complaints process, and IELTS cancellations and refunds.

Terms on the use of this site

The British Council has set out specific information on how you may use this site. Here you will find information on how this site has been designed to make it accessible to everyone. You will also find details on how to make a complaint.

Terms of use

The British Council has terms and conditions on the use of this site and links to and from this site.

Read our full terms of use.

Cancellations and refunds

Find out how to cancel or change the date of your IELTS test.

Make a complaint

Let us know if everything wasn't to your satisfaction.